Travel Counsellors (Pty) Ltd is a wholly owned subsidiary of Travel Counsellors Ltd one of the UK’s largest independent home-working travel companies specialising in Travel Management in the SME market, with total group sales in 2008 in excess of R3,11bn.
Thousands of corporate clients are turning their back on the inconvenience of traditional travel agencies and large travel management companies and are now enjoying the highest levels of customer service provided by highly motivated home-based Travel Counsellors. Their objective is to offer a truly personalised concierge service and for clients to be totally satisfied with the service they receive.
Each Travel Counsellor has access to ground breaking technology which allows them to quickly and easily search and compare different travel options for specific dates in a matter of minutes, enabling them to always provide clients with the most cost effective travel advice.
Travel Counsellors also provide their clients with free financial protection guaranteeing that their travel spend is in safe hands. Through Travel Counsellors’ unique Financial Guarantee, everything booked through us is financially protected in case of insolvency by any supplier, that doesn’t exist with any other South African travel company.
In fact Travel Counsellors is proud to be rated one of the top companies in the world when it comes to customer service. Our customers are our friends. It is how we treat you from the first phone call to your hundredth business trip. We introduced the Net Promoter Score System in 2007 to measure customer loyalty and have consistently achieved a score of over 90%. This world class record speaks volumes about our commitment to you now and in the future.
Listen to our Chairman, David Speakman explain how Travel Counsellors is different.
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