All Travel Counsellors’ clients enjoy impartial advice and only the highest level of personal service. Each and every time you call you will speak directly to your dedicated Travel Counsellor. This ensures complete continuity of your account management and a seamless efficient service from a true travel professional time after time.
The first step to becoming a Travel Counsellors client is to allow us the opportunity to analyse your business and the types of travel that you do. From this we develop a business travel audit – this procedure is free of charge. Once we have identified the best approach to manage your travel requirements we’ll establish the most efficient way for us to work together.
It’s reassuring to know when arranging your company’s travel with Travel Counsellors that we are one of the leading companies in the world when it comes to customer loyalty and satisfaction.
We don’t rely on expensive advertising to bring us business. Instead each of our Counsellors is building their own corporate travel business by giving exceptional personal service that leads to referrals and recommendations.
At Travel Counsellors we measure what our customers think of us in a number of ways, including using the Net Promoter® Score system devised by Fred Reichheld, author of a famous business book called ‘The Ultimate Question’. Two weeks after booking with us, we send all our customers a simple question ‘How likely is it that you would recommend your Travel Counsellor to your friends and colleagues?’ Customers can give us a score ranging from 1 to 10.
We are delighted that since we started measuring our customers’ responses in 2007 we have consistently achieved a world beating score of over 90%, far higher than that achieved by other travel companies and putting us among just a handful of companies worldwide that are rated so highly by their customers.
So you know when booking your corporate travel arrangements with a Travel Counsellor that you are dealing with a professional who is committed to giving you the best possible travel advice.
“I have been dealing with Charmaine as my Travel Counsellor for a number of years. No matter how many times we ask her to make changes to bookings - the times, dates, airline and even destination, she does it with a smile. Our CEO is able to call her after hours, on weekends and public holidays for bookings to be made or changed and it happens. I’m quite sure that we are most demanding and frustrating client, but we never get a response other than “OK - no problem - I’ll get onto it straight away for you”, and shortly thereafter there's an e-mail with the new booking or amendment. Charmaine also provides help with visas and makes sure that we get them as quickly as possible - a fantastic plus if you travel not only into Europe, USA and the Far East, but also into Africa as our staff frequently do. Charmaine - it’s a pleasure to do business with you!”
“Soek jy dringend na 'n vliegtuigkaartjie - skakel dan net Travel Counsellors. Dis die puikste en vinnigste diens ooit in die Noord-Kaap. Vriendelike en hulpvaardige span. Rina met haar sprankelende geaardheid en Hennie met sy minsame glimlag help jou graag. Dankie Travel Counsellors van Kimberley. Ons ondersteun julle graag.”
Marian van der Westhuizen
“Dit is `n groot voorreg om julle diens te kan evalueer. Ek is baie opgewonde oor julle diens en dink dit is baie positief. Julle het my nog altyd baie professioneel behandel en gegee wat ek soek. Julle is altyd baie vriendelik en stel die kliënt se versoek eerste. Baie dankie dit is lekker om met julle geassosieer te word.”