Why travel counsellors?

Personally Tailored To You

Taking the time to really get to know you, your Travel Counsellor can assemble your perfect holiday

Personal Travel Experts

We pool local knowledge from across the world, so the holiday we plan is the holiday you experience

Your Money's Safe

Your money is safe and secure, with our unique Financial Trust protecting every single booking

Award Winning

Customer satisfaction is our gold medal, we're also proud of our packed trophy cabinet

We're Global

With 1,350 Travel Counsellors in 8 countries, we're available at any time of the day or night, in any time-zone

Hear from our delighted customers

We've got the highest Customer Satisfaction score of any travel company in the world. Hear why our customers love booking with Travel Counsellors...

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Personally tailored to you

You've already got a demanding lifestyle. Researching and booking a holiday shouldn't be a chore to add to your list. Your very own personal Travel Counsellor gives you a much simpler way to book and perfect travel plans, free from the stresses and headaches of the internet.

By getting to know you personally we'll build a detailed picture of the places you like to visit, and the things you love to do on holiday. Because we take the time to get to know you, we can deliver on our promises and create your perfect trip. It's a personal travel service which is unrivalled by any measure. And what makes us especially proud is that our customers see us as trusted friends long after their suntans have faded!

Every year, we receive so many stories from delighted customers that we're able to publish a book! Their inspirational tales range from surprise room upgrades, to reuniting a lost teddy bear with its family, to quite simply, the above and beyond.

It all goes to show the extraordinary lengths Travel Counsellors will go to make you happy with your holiday. We believe that's what personal service should mean.

It's just what we do. Every day. And that's what makes us very special.

Personal Travel Experts

Our Travel Counsellors have an average of 22 years of travel industry experience. We combine all that incredible knowledge together and share it out in a vast worldwide network. It means that for any destination, Travel Counsellors have the advice and recommendations of over 1,350 travel professionals at their fingertips. The result - a travel guide built by experts, for a holiday unique to you.

And because we're totally independent, with no ties to any travel providers, our advice is always impartial and honest. Your holiday will never be put together to please a corporate partner - it will always be built to suit you.

Your Money's Safe

Nobody does financial protection like we do - it's a fact. From hotels to transfers, airport parking to flights (yes, even low cost airlines!). You don't need to worry about anything because, with Travel Counsellors, every hard-earned penny of your booking is completely safe and sound.

A recent survey revealed that 80% of travellers were confused about how their holidays were financially protected - we make things simpler:

No other travel company looks after your money in the same way we do.

How does it work?

In 2004 we created a financial trust. It means that alongside the more traditional cover of ATOL, protecting air packages and charter flights, our trust protects scheduled flights, budget airlines, accommodation and even car hire. With Travel Counsellors, your holiday is in the safest hands.

Our ATOL number is ATOL 6751. For more information, please see our booking conditions.

Award winning

It's always nice to be recognised, especially when it's our customers doing the voting...

Sunday Times
Red Ribbon
Mum & Working
Telegraph Travel Awards

Travel Awards Winner
Agent Achievement
Queens award
British Travel Awards

We're Global

We are a truly global company with offices in 8 countries across 5 continents. Due to the award-winning technology available to all of our 1350+ Travel Counsellors, they are connected to each other around the clock and can benefit from each other’s expert local knowledge. Our Travel Counsellors across the globe can help you with any travel arrangements, anywhere in the world.

Bolton, UK

Head office of 220 and
833 Travel Counsellors

Cork, IE

Head office of 4 and
62 Travel Counsellors

Zemst, BE

5 Travel Counsellors

Den Haag, NL

Head office of 21 and
150 Travel Counsellors

Cape Town, SA

Head office of 19 and
138 Travel Counsellors

Melbourne, AU

Head office of 15 and
114 Travel Counsellors

Toronto, CA

Head office of 2 and
10 Travel Counsellors

Dubai, UAE

Head office of 3 and
40 Travel Counsellors

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