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Sent by Simon Marsh
Durban 04/12/2019
Excellent service on a continual basis.
Based in Kloof
Helen Aitchison
It's Nice To Meet You
Hello!
My name is Helen and I have lived in the tranquil suburb of Kloof in Kwazulu-Natal for the past 14 years after spending 3 years working in London in the retail travel industry. I've loved being back in South Africa and so pleased to have the opportunity of running my own business through Travel Counsellors.
It has now been 12 years and there are no regrets.
I decided on a career within the travel industry 25 years ago because I enjoy people and I love to travel. My passion for travel has grown as I have worked for various airlines, tour operators and retail agencies. This has provided me with invaluable experience in handling varied and extensive travel arrangements.
My clients have been varied. I have serviced many influential people for both their business and personal travel often with last minute arrangements and extremely detailed itineraries.
I am BEE accredited and I have access to cutting edge technology which helps me to get you what you need, when you need it. A recent example was when our Phenix system (exclusive to Travel Counsellors) allowed me to book a client’s car hire in Los Angeles whilst he stood at the car rental company’s desk. My price was a third of the price he was quoted and this was all done at 10pm in the evening here in SA!
I am able to call on over 1,900 colleagues worldwide for their assistance through our internal communications system which helps me to supply you with the best advice.
My services includes booking flights in all classes, airport lounge passes, car hire, accommodation, point-to-point transfers, arranging personal delivery of foreign currency, travel insurance and visas. In fact, anything you need for your business travel!
Helping you arrange seamless and hassle free business travel is what makes my job fulfilling and interesting and I’d love the opportunity to assist you with this. I pride myself on offering an exceptional level of personal service and attention to detail. Working from home puts me in the unique position of being able to meet you wherever and whenever it suits you. I am also not limited by standard office hours.
Peace of mind is important when travelling and you will get this with me. I am able to offer a unique Travel Counsellors Trust protecting you if our suppliers (airlines or tour operators) get into financial difficulty. We are the only company in South Africa to provide this.
I look forward to hearing from you.
Contact Me
Whatever your business needs I'm here to help you, so please get in touch with me and I can get things started:
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My corporate testimonials
Sent by Lara Olson
Kelso 03/12/2019
Our family travels a lot for work and pleasure - both in SA and internationally. We often need last minute tickets or have specific routing requests, but Helen always finds what we need. Even if our flights are not originating in SA, we have Helen book all our flights and car rentals. She saves us so much time knowing our seating preferences and checking us in before our flights. She is worth her weight in gold!
Sent by Dean Barnes
Winston Park 03/12/2019
Helen is exceptional, professional, with attention to important details, very knowledgeable, able to think with excellence for our travel needs, whether business or pleasure. Helen is absolutely consistent in all she does for us. Helen has now handled all our travel needs for over 20 years. I obviously recommend Helen for any forms of travel due to her vast experience and ability to quickly and efficiently give you excellent options to choose from. Helen will not disappoint you or let you down, only produce excellence.
Sent by Teresa Barnes
Durbn 03/02/2017
For the past 9 years Helen, you have ALWAYS given me the very best support, flights, routes, accommodation and fare options possible. You know what I need before I do! My recent flights were such a challenge to me because of the intensity of my schedule - yet you managed to provide an outstanding itinerary! You are such a star!! A sign and a wonder!! Not sure what Dean and I would do without you!!!! Thank you, Helen, and may the Lord bless the work of your hands as you so diligently give each of your clients 10-star treatment. We love and appreciate you - I never have a hiccup with you - even overseas. I wouldn't dream of using anyone else or even saving a few rands by using on-line options. I have seen too many disappointed travellers stranded at airports from on-line bookings. You are a true brand champ the Travel Counsellors too! Thank you for the big and small miracles you pull off!!! Love Teresa
Sent by Dean Barnes
Durban South Africa 25/07/2010
Helen Aitchison provides an excellent and professional travel service and has been appointed as the corporate travel agent for our company Enhance Strategies International. Helen is efficient; she is forward thinking and understands our travel and internal administrative procedures, which reduces our administration load. I can recommend Helen for all business and personal holiday travel services.
Sent by Fiona Des Fontaine
Cowies Hill 21/07/2010
It is so nice to be able to tell the world how blessed I have been to have Helen handle my travel for the past few years. She has been a star & I can't recommend her highly enough. I travel as an assisted passenger, often at short notice & having complicated schedules. Helen NEVER fails to give me excellent service, showing great initiative & giving creative suggestions which add value to my trips.
Sent by Dave & Sandy Phillips
Westville, Durban 17/04/2009
What we found different with Helen in comparison to other travel agents was the personal touch, the prompt communications, the efficient and well researched answers to questions re visas etc. and the well thought out connections which meant we didn't have the usual scramble to make the flights. We also appreciated the emails to wish us well, prior to departure and to welcome us home after our trip!
Sent by Paula Owen
Durban, South Africa 11/08/2008
I have to admit this has been a new and refreshing channel of booking our travel details. Helen has been so diligent in responding with quotes the next day (if not the same day) and prices have been very competitive. It is so great to do business with someone that treats my requests with kid gloves and just shows an excellence in everything she does. What a pleasure!
Sent by Ian & Cheryl van der Merwe
Durban 08/08/2008
We were extremely pleased with Helen's service. She was quick and efficient about answering queries and carrying out our requests. Her advice was always good and when changes were needed it was not a problem for her. We have no hesitation in recommending her service.
Sent by Jenni Lloyd
Pinetown 07/08/2008
Helen is incredibly efficient and knowledgeable about the travel industry. She is also very honest and if she does not know something, she will always admit it, and then proceed to find out the info. She is very quick and has given us wonderful service. Thank you Helen!
Based in